Exchange & Return
Of course we hope not, but it could just be that you have received your order and still want to cancel your purchase. As legally established, you have the right to return your order to us within 14 days of receiving it without giving a reason. Of course, it must be returned, unused, and provided in the original and undamaged packaging.
To return something to us, we kindly ask you to follow the following steps:
1. Send an email to email@example.com with the subject "Return <order number>".
- Indicate what you want to return
- Indicate how you want your money reimbursed: Option
1. The entire purchase amount will be refunded to your account within 14 days. Option
2. You will receive a voucher in your account for 120% of the purchase amount.
For example: You return a product of € 10. You will then receive a voucher of € 12.00. The voucher is valid for 2 years from the date of creation and is not transferable to third parties. A voucher (or returns on a voucher) cannot be exchanged for cash.
2. Send the product (s), well packed and sufficiently stamped, to our return address.
Pay attention! You are responsible for the condition of your return shipment. So preferably send it per package so that you have a Track & Trace. These shipping costs are for your own account.
Aan de Heerstraat 36
5563 AR Westerhoven
3. As soon as we have received your package, we will create a credit note or Voucher for you. You will receive an email. With credit, the money will be returned to your account within 14 days after we have received your return package.
Is our explanation about the return not yet completely clear? Then call or email us with your questions. firstname.lastname@example.org