Faq Sections

Betalen
How can I place an order?

Add products to your digital shopping cart via the big yellow button. If you place the order with your Noddies Account, you can order ever faster.


How do I change the adress on the order I made?

You can only change your order if you haven't received a shipping confirmation yet. Send us a mail to adjust the name or address of your order.


Is my product in stock?

You can assume that all products are in stock. If a product is not in stock, we will indicate this on the product photo. You can also see this on the product page under the Shop- button.


Hoe wijzig ik mijn bezorgadres van een lopende bestelling?

This is only possible if you have not yet received a shipping confirmation. Please contact our customer service to change the adress


GLS
Is the package already feed sins? You will find the free Flex Delivery option in the GLS shipping confirmation. You can use this to indicate that your package will be delivered to a Parcel Shop in your area. You can pick up your package there


How can I cancel my order?

You can only cancel you order, if your order has not been shipped yet. Please contact our customer if you want to cancel it


Can I add something to my order?

This is only possible if you have not yet received a shipping confirmation.

Take the following steps:

1. Place an extra order in the webshop
2. Select the shipping option "Pick up" (therefore no additional shipping costs will be charged)
3. Write in the comments field: I would like to add this order to order ....... <enter the ref.number of your previous order>


Visiting Noddies
Is het mogelijk om Noddies te bezoeken en de producten te zien?

Ja dat kan. Je kunt onze Showroom bezoeken of afspraak.

Zodra je op onderstaande link klik wordt je doorgeleid naar onze Online Agenda.
Daar kun je zelf een beschikbare datum en tijd selecteren en een afspraak in plannen:

GA NAAR ONLINE AGENDA


Kan ik mijn bestelling bij jullie Afhalen?

Je kunt je bestelling afhalen in onze Showroom in Westerhoven.

Neem de volgende stappen:

1. Selecteer de verzendoptie "Afhalen" tijdens het bestellen
2. Schrijf in het opmerkingenveld wanneer je je bestelling graag wilt afhalen.
3. Wacht op de email die wij sturen zodra je bestelling klaar ligt.


Verzending & Levering
When will you send the package?

Orders placed before 3 p.m. on monday/friday, will we ship the same day.
If you order later or during the weekend, your order will be shipped the next working day.

If it is not possible to ship your order the same day, we will send you an email.


Retourneren & Terugbetaling
What is your return Policy?

You can return your order or products from your order within 14 days of receipt. Send your order well packed and with sufficient postage to:

Noddies
Attn: Returning order
Aan de Heerstraat 36
5563 AR Westerhoven
The Netherlands

Add a note to your order with your order number and address details, and the request for a refund.. After receiving your shipment, we will create a credit note. The amount will be refunded within 10 businessdays


Can I exchange a product

You can order the desired product directly in the webshop. This will be sent as a new order. Return the already received product to us within 14 days after receipt

Send the product well packaged and with sufficient postage to:

Noddies
Attn. Returns
Aan de Heerstraat 36
5563 AR Westerhoven
Nederland


Add a note to your order with your order number and address details, and the request for a refund of the amount. The amount will be refunded within 10 businessdays.

We will not refund the shippingcosts of returning the products.


Cursussen & Workshops
Geven jullie ook Workshops/Cursussen?

Jazeker. Voorheen gaven wij fysieke lessen in ons atelier. in de Corona-periode zijn we omgeschakeld naar het geven van Online lessen. Het is gebleken dat de resultaten van onze cursisten Online zoveel beter waren dan na een fysieke les, dat we op dit moment alleen nog maar Online Cursussen/Workshops geven.

Zie hier ons Online Schminkaanbod:

ONLINE SCHMINKWORKSHOPS


Geven jullie Schminkcursussen op locatie?

Nee, wij geven geen cursussen meer op locatie. Op dit moment geven wij enkel Online Cursussen.
Zie hier ons Online Cursusaanbod:

ONLINE SCHMINKCURSUSSEN